Northpoint Apartments booking terms

Cancellation policy

Standard periods: free cancellation up to 7 days

If cancelled or modified up to 7 days before the date of arrival, no fee will be charged. If cancelled or modified later, 100 percent of the total price of the reservation will be charged.

Peak periods: free cancellation up to 30 days

Peak period (inclusive dates): 18 December 2026 to 10 January 2027.

If cancelled or modified up to 30 days before the date of arrival, no fee will be charged. If cancelled or modified later, 100 percent of the total price of the reservation will be charged.

By booking accommodation via this means, acceptance and agreement to this Cancellation Policy is assumed.

Deposit and payment policy

Standard periods

Payment for accommodation in full will be processed 7 days prior to arrival. If cancelled or modified later, 100 percent of the total price of the reservation will be charged.

Peak periods

For stays in the peak period (18 December 2026 to 10 January 2027), payment for accommodation in full will be processed 30 days prior to arrival.

By booking accommodation via this means, acceptance and agreement to this Deposit Policy is assumed.

We recommend guests take out their own travel insurance to cover cancellations, illness or changes of plan.

Check-in and check-out

Check-in is from 2:00pm; check-out is by 10:00am. Early check-in and late check-out may be available on request, subject to availability, and are prioritised for direct bookings. After-hours arrivals can be accommodated with advance notice via secure key safe access.

Minimum age

The lead guest making the booking must be at least 18 years of age and must be present for the duration of the stay.

Occupancy

Only the number of guests stated at the time of booking may occupy the apartment. Exceeding the stated occupancy may result in additional charges or refusal of entry.

Parking

Complimentary, secure undercover parking is provided for one vehicle per apartment. Height clearance is 1.9 m at the Alice Street entry and 2 m in the basement and courtyard.

Smoking

All apartments and balconies are non-smoking, including vaping. A cleaning fee applies if this is breached.

Noise, conduct and parties

Northpoint Apartments is a residential building governed by body corporate by-laws. Functions, parties and events are not permitted. Quiet hours apply between 10:00pm and 7:00am, in line with the building's by-laws. Management reserves the right to end a stay without refund where guests breach these rules, cause a disturbance to neighbours or damage the property.

Pets

Please contact us before booking if you are travelling with an assistance animal.

Damage and liability

Guests are responsible for any damage caused during their stay, beyond fair wear and tear. Management is not liable for loss, theft, injury or damage to personal property, except where required by law.

Photo ID

Guests may be asked to present photo ID matching the lead guest's name at check-in.

Questions about these terms? Call the office on 07 5444 4451 or email info@northpointapartments.net.